Frequently asked questions
Answers for parents. Can't find yours? Email us and a person will reply within one business day.
The program
Who is it for?
Kids aged 9 to 14. No science background is needed; the lessons start from everyday ideas and build up.
What does my child do each week?
Watch a short narrated film made from real NASA footage, play with animations that let them test the idea, build something at home, and take a short quiz. Week 5 is a final project: designing their own Mars mission.
How much time does it take?
About an hour a week in weeks 1 to 4, and about two hours in week 5 for the final project. It is self-paced, so a child can go faster or slower.
Is it live?
The Starter program is self-paced with recorded lessons. Packages with live sessions with an instructor are coming soon.
What language is it in?
English, with captions on every film.
What do we need for the builds?
Everyday things from around the house, like balloons, string, tape, cardboard and eggs. Each build lesson lists what you need, and a printable sheet comes with it.
Devices and accounts
What device do we need?
A computer, Chromebook or tablet with a recent web browser, and sound. A phone works, but the games are easier on a bigger screen.
How does my child sign in?
You create their account from your parent account and choose a username and password. They sign in under “I’m a student” on the sign-in page. They never need an email address.
Can siblings share one account?
No. Each child has their own account, so their progress and certificate are theirs. A program is bought once for each child.
We forgot a password. What now?
Write to support@mdspacestem.com from your parent account’s email address, and we will help you set a new one.
Price, certificate and safety
How much does it cost?
The Starter program is $49, paid once, for one child. There is no subscription.
Can we try it first?
Yes. Free sample lessons are open to everyone, no account needed.
Can I get a refund?
All sales are final, so please try the free lessons first. We do refund duplicate or unauthorized charges and problems on our side; see the refund policy.
How does the certificate work?
When your child finishes every lesson, passes the quizzes and hands in the final project, an instructor reviews it, usually within a few days. After approval you can download the certificate. It has an ID anyone can check on our site.
Is it safe for my child?
Parents create every child account. There is no chat, no comments, no public profile and no ads, and we collect as little as we can. See the privacy policy.
Can I see how my child is doing?
Yes. Your parent account has a report card for each child, with lessons done, quiz results and the instructor’s feedback.
Still have a question?
Email support@mdspacestem.com. You can also read more about us.